Orders
Orders can be submitted in various ways:

Availability
Items sold on the Izamo Design website reflect the stock levels available in-store as of our latest update. Izamo Design cannot be held responsible for stock shortages resulting from deferred inventory updates. If the item you ordered is out of stock, we will promptly inform you by email or phone, and provide you with a new delivery date or a full refund, according to our agreement.

Changing or canceling an order
To change or cancel an order, contact us by phone (819-477-1919) or email (info@izamodesign.com). Please note that all return delivery fees are the sole responsibility of the buyer.

Free in-store order pick-up
You can pick up your order at our store located at 212, 19th Avenue, Drummondville (Quebec), J2B 3V5. Please bring a piece of identification.

Price updates
Prices on the Izamo Design website are provided in Canadian dollars and do not include delivery fees and taxes. Your invoice balance must be paid in full after submitting your order. All prices are subject to change without notice.

Shipping
Shipping in Canada is free for orders of over $195. For orders of a lesser amount, a fixed shipping rate is applied ($15 for schools and $20 for residential delivery).

Once your order has been processed, it should be delivered within 2 to 5 business days. Please note that we offer no guarantee regarding this timeframe.

For international orders, customs fees can apply and are paid by the buyer.

*Please note that these terms and conditions do not apply to furnishings, Active Hallways, and Safe Shields. Should you order one of these products, one of our representatives will provide you with delivery fees and dates.

Returns and exchanges for online purchases
If an item is damaged or does not match the one you ordered, we can replace it or provide you with a refund. You have 30 days following the delivery date to return the item in its original packaging, along with the delivery form, invoice, and return label.

Should you wish to return an item for any other reason, you must do so within 30 days and ship it back in its original packaging. Restocking fees may apply, subject to the condition in which the item is returned.

Once the returned item is received, a credit will be applied to your account within 10 business days.

Tax exemptions for Indigenous people

Indigenous people are eligible for tax exemptions on orders shipped to a reservation. An exemption number must be provided.